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Welcome to the Aquatics Hut Website!

Delivery Policy

All items are dispatched within two working days. Smaller items or items lower in value are sent via Royal Mail on a second class service. Larger items or items that are deemed high value are sent via our preferred courier Interlink Express using a next day service when possible. At this time we do not offer any additional premium delivery services.
Currently only orders made with UK delivery addresses can be accepted, made & processed via this website. International orders can be placed and processed via our eBay shop.
 

Refund Policy

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.

We are unable to exchange items that are not damaged, defective or incorrect.

If the item was damaged in transit or if the item is faulty contact us through the contact us form linked at the bottom of this page and you can return the item(s) to us within 30 days of receipt for exchange.

As soon as you find out we've sent you an incorrect item, contact us at through the contact us form linked at the bottom of this page and we'll send you the correct item as soon as we can at no extra charge.

In the event of us sending you a replacement for a damaged, defective or incorrect item, you must return the item to us within 30 days unless otherwise agreed. 

This returns policy does not affect your statutory rights.